Reports & Dashboard
The dashboard
The home screen, with seven widgets:
| Widget | Shows |
|---|---|
| Get started | The onboarding checklist (hides itself once completed) |
| Ticket volume | Tickets created per day, last 14 days |
| Open tickets by priority | How many open tickets sit at each priority level |
| SLA compliance | % of tickets resolved on time, last 90 days |
| Customer satisfaction | Average from CSAT surveys, last 90 days |
| Agent workload | Open tickets assigned to each agent, plus unassigned ones |
| Recent activity | The most recently touched tickets, with their current status |
Every agent can hide or reorder their own widgets by hovering over one — the preference is saved per person, not per tenant, so two agents can have completely different dashboards without stepping on each other.
Reports
The same data feeding the dashboard is available as standalone reports for deeper analysis — ticket volume over a wider date range, an SLA compliance breakdown, and historical agent workload. It's the same underlying data, presented without the dashboard's fixed "last 14/90 days" window.